TERMS AND CONDITIONS

1. Detailed description of goods and/or services

FatTracks Mountain Bike Club is a non-profit mountain bike club in the leisure industry that develops and maintains mountain biking facilities in Port Elizabeth.

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of membership number and email .  

2. Export restriction

The offering on this website is available to South African clients only.

3. Return and Refunds policy

The provision of goods and services by FatTracks Mountain Bike Club is subject to availability. In cases of unavailability, FatTracks Mountain Bike Club will refund the  client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. 

4. Customer Privacy policy

FatTracks Mountain Bike Club shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal  information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:  http://www.polity.org.za/attachment.php?aa_id=3569  .

5. Payment options accepted

Payment may be made via Visa and MasterCard.

6. Card acquiring and security

Card transactions will be acquired for FatTracks Mountain Bike Club via PayGate (Pty) Ltd who are the approved payment gateway for all South African  Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the  website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by FatTracks Mountain Bike Club separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is  South African Rand (ZAR).

9. Responsibility

FatTracks Mountain Bike Club takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,  customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and FatTracks Mountain Bike Club chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

FatTracks Mountain Bike Club may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by FatTracks Mountain Bike Club based in South Africa trading as  FatTracks Mountain Bike Club.  

13. FatTracks Mountain Bike Club contact details 

Physical Address: 52 Greenacres Village, Ascot Road, Port Elizabeth

Email: ftadmin@FatTracks Mountain Bike Club.co.za

Telephone: 076 420 7473